Data Deletion Instructions

For WhatsApp customers

If you communicated with a business through WhatsApp, contact that business first and ask it to delete your conversation and customer record. The business controls the customer relationship and can identify all systems where your data is stored, including its own connected application.

Request deletion from RelayCore

1. Email privacy@relaycore.tech with the subject “RelayCore data deletion request.”
2. Include your WhatsApp phone number in international format, the name of the business you contacted and an approximate date of the interaction.
3. Do not include passwords, access tokens, payment-card information or a copy of an identity document in the initial request.
4. We will ask for only the minimum additional information needed to verify the request and prevent unauthorized deletion.

What happens next

We will acknowledge a valid request within seven days. After verification and coordination with the responsible connected business, data under RelayCore’s control will normally be deleted or irreversibly anonymized within 30 days. We will confirm completion or explain any lawful reason requiring limited retention.

Protected backup copies may remain until routine expiry and will not be restored for ordinary use. Records required for security, fraud prevention, legal claims or compliance may be retained only for the applicable period.

Disconnecting a business application

An authorized application administrator may disconnect a WhatsApp number, revoke its RelayCore API key and request deletion of associated integration records. Removing RelayCore from Meta Business Integrations stops future access but does not automatically delete records held by the connected business; a deletion request should also be submitted using the process above.